SHIPPING POLICY

PROCESSING TIMES

Orders are typically processed within 1–3 business days.

Please note that processing times may be longer during:

  • Holidays

  • Product launches

  • Sales periods

  • High order volume periods

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

SHIPPING TIMES

Estimated delivery times:

  • Europe: 5–10 business days

  • United States: 5–10 business days

  • International: 7–15 business days

Shipping times are estimates only and are not guaranteed.

Delays may occur due to customs clearance, carrier issues, weather conditions, or high shipping demand periods.

TRACKING YOUR ORDER

Once your package has been shipped, you will receive a tracking number via email.

Please allow 1–3 business days for tracking updates to appear in the carrier’s system.

CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, import taxes, or additional fees determined by your local customs authority.

These charges are the responsibility of the customer.

Soft Blades is not responsible for customs delays or additional import fees.

LOST, STOLEN OR DELAYED PACKAGES

Soft Blades is not responsible for:

  • Lost packages marked as delivered

  • Delays caused by carriers

  • Customs delays

  • Incorrect shipping addresses provided at checkout

If your package appears to be lost, please contact the shipping carrier directly before contacting our support team.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping and billing information at checkout.

Soft Blades is not responsible for orders shipped to incorrectly entered addresses.

If you notice an error in your shipping information, contact us immediately at:

support@soft-blades.com

We cannot guarantee changes once an order has been processed.

RETURN TO SENDER PACKAGES

If an order is returned to us due to:

  • Incorrect address

  • Failed delivery attempts

  • Refused delivery

the customer may be responsible for additional shipping fees before reshipment.

SHIPPING SUPPORT

Support Hours:
Monday — Friday
9AM — 6PM (CET)

Email:
support@soft-blades.com