RETURN AND REFUND POLICY
30-DAY RETURN GUARANTEE
At Soft Blades, we want you to feel confident with every order.
If you’re not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Conditions
To be eligible for a return:
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Items must be unworn, unused, and in original condition
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All original packaging must be included
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Items must not show signs of use, damage, or washing
We reserve the right to refuse returns that do not meet these conditions.
How To Request A Return
To start a return request, please contact our support team at:
Please include:
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Your order number
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The item(s) you wish to return
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The reason for your return
Our team will guide you through the next steps.
Refunds
Once your return is received and inspected, your refund will be processed back to your original payment method.
Please allow 5–10 business days for the refund to appear depending on your bank or payment provider.
Damaged Or Incorrect Items
If you received a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the issue and we’ll make it right.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return.
Contact
Monday — Friday
9AM — 6PM (CET)