SHIPPING & RETURNS
We want your experience with Soft Blades to be simple, smooth, and stress-free.
If you have any questions regarding your order, feel free to contact our support team at:
SHIPPING POLICY
Processing Time
Orders are typically processed within 1–3 business days.
During high-demand periods, launches, holidays, or promotional events, processing times may be slightly extended.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Estimated Delivery Times
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United States: 5–10 business days
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Europe: 5–10 business days
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International: 7–15 business days
Please note that shipping times are estimates only and are not guaranteed.
Delivery delays may occur due to:
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Customs processing
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Carrier delays
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Weather conditions
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High shipping volume periods
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Circumstances beyond our control
Tracking Orders
Once your package has shipped, you will receive a tracking number via email.
Please allow up to 72 hours for tracking updates to appear.
Customs & Import Fees
International orders may be subject to customs duties, taxes, or import fees determined by your country.
These charges are the responsibility of the customer.
Soft Blades is not responsible for customs delays or additional import charges.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information is accurate before placing an order.
Soft Blades is not responsible for packages shipped to incorrectly entered addresses.
If you notice an error in your shipping information, please contact us immediately at:
support@soft-blades.com
We cannot guarantee address changes once an order has been processed.
Lost or Stolen Packages
Soft Blades is not responsible for:
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Lost packages marked as delivered
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Stolen packages
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Carrier-related delivery issues
If your tracking shows that your package has been delivered but you have not received it, please contact the shipping carrier directly.
RETURNS & REFUNDS
30-Day Return Guarantee
We offer a 30-day return guarantee on eligible items.
You may request a return within 30 days of receiving your order.
Return Conditions
To qualify for a return:
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Items must be unused and in original condition
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Original packaging must be included
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Items must not show signs of wear, damage, or use
Soft Blades reserves the right to refuse returns that do not meet these conditions.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless:
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The item received is defective
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The wrong item was received
Refund Process
Once your return has been received and inspected, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear depending on your bank or payment provider.
Non-Returnable Items
The following items may not be eligible for return:
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Sale items
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Promotional items
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Gift cards
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Items marked as final sale
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue.
Email:
support@soft-blades.com
CONTACT
Soft Blades
Support Hours:
Monday — Friday
9AM — 6PM (CET)
Email:
support@soft-blades.com
8306 Wilshire Blvd
Beverly Hills, CA 90211
United States