FAQs

ORDERS

Can I change or cancel my order?

Orders are processed quickly to ensure fast shipping. Once an order has been placed, we may not be able to modify or cancel it.

If you need help, contact us immediately at:
support@soft-blades.com

How do I track my order?

Once your order ships, you’ll receive a tracking number by email.

Tracking updates may take up to 72 hours to appear.

I entered the wrong shipping address

Please contact us as soon as possible at:
support@soft-blades.com

We cannot guarantee address changes after an order has been processed.

SHIPPING

How long does shipping take?

Estimated delivery times:

  • United States: 5–10 business days

  • Europe: 5–10 business days

  • International: 7–15 business days

Please note that shipping times are estimates and may vary depending on carrier delays, customs processing, or high-demand periods.

Do you ship worldwide?

Yes — Soft Blades ships internationally.

Will I have to pay customs or import fees?

Depending on your country, customs duties or import taxes may apply.

These charges are determined by your local customs authority and are the responsibility of the customer.

My package says delivered, but I didn’t receive it

Please contact the shipping carrier directly first.

Soft Blades is not responsible for packages marked as delivered by the carrier.

RETURNS & REFUNDS

What is your return policy?

We offer a 30-day return guarantee on eligible items.

To qualify for a return:

  • Items must be unused

  • Items must be in original condition

  • Original packaging must be included

How do I request a return?

To start a return request, email us at:

support@soft-blades.com

Please include:

  • Your order number

  • The item(s) you wish to return

  • The reason for your request

How long do refunds take?

Refunds are typically processed within 5–10 business days after your return has been received and approved.

Depending on your payment provider, it may take additional time for the refund to appear in your account.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless:

  • The wrong item was received

  • The item arrived damaged or defective

Are sale items refundable?

Sale items, promotional items, and gift cards may not be eligible for return unless required by law.

PRODUCTS

Are your products true to size?

We recommend checking the size guide available on each product page before ordering.

Will sold out products restock?

Some items may restock, while others are limited releases and may not return once sold out.

Why does the product look slightly different from the photos?

Slight variations in color or appearance may occur due to:

  • Lighting

  • Photography

  • Screen settings

  • Manufacturing variations

PAYMENTS

What payment methods do you accept?

We currently accept:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

Is checkout secure?

Yes. All payments are processed through encrypted and secure payment providers.

Your payment information is protected using industry-standard security technologies.

CONTACT

How can I contact Soft Blades?

Support Hours:
Monday — Friday
9AM — 6PM (CET)

Email:
support@soft-blades.com